Experience Redefined (XR)
Outcome-Based Technology Implementation
Realizing Untapped Potential
At Iron Bow we are committed to exceeding customer expectations, redefining customer experience as you know it. We go beyond technology implementation, delivering technology adoption and workflow transformation for your organization. Our collaborative approach accelerates the value that our customers realize from their technology investments. Our focus is on your business and mission outcomes and enabling technology to work for you and your goals – allowing you to adopt not adapt to new solutions.
Our eXperience Redefined (XR) team guides you through the following process to tap the full potential of your technology and your team:
eXtract the Vision – Starting with defining your business and mission goals, we’ll ensure the technology is the right fit solution for your needs. The defined end-goals serve as the guidepost as we evaluate all features to design the implementation plan. We align roles across your organization to achieve stakeholder buy-in, driving adoption throughout the lifecycle.
eXecute the Implementation – Whether you choose to use our certified engineers or your internal team to install and configure your solution, we partner with the implementation team to ensure the process aligns with defined business and use case goals.
eXpedite on Outcomes – Our adoption plans utilize best practices including pilot roll outs to super users, customized training, communications and metric dashboards with defined tracking and review processes. Following this process, you gain fast and comprehensive adoption, delivering accelerated value from the technology investment.
eXcel and Refine – Continual monitoring and utilization reviews ensure KPIs and goals are being met. This includes regular dashboard reviews and ongoing conversations about qualitative feedback from users as well as quantitative stats on usage, license needs and performance. These reviews can uncover the need for a new level of features not initially rolled out. Our team will help in expanding the features and functionality to users following the eXperienced Redefined process.
Our integrated team of industry certified success managers, engineers, technologists and support specialists work together across the lifecycle to help you get the most out of your investments. Our XR team provides a proactive approach to optimize technology use and consumption specific to your business outcome goals, lowering the risk of technology investment by raising the utilization and adoption of implemented solutions. With Iron Bow as your partner along the journey, we will monitor and customize technology functions as your business use and needs change. We don’t just sell technology solutions, we help you to untap its potential to meet your mission goals.
Iron Bow in Action
Enabling Worldwide Collaboration
A federal agency with CONUS and OCONUS staff needed an enterprise-wide video teleconferencing solution. Iron Bow provided video teleconferencing (VTC) equipment and related conference room equipment. As part of this project, Iron Bow A/V experts worked with the client to determine the optimal licensing numbers for VTC equipment and software to ensure they were getting what they currently required while also having the ability to scale up as needed. The team also provided user trainings, both live and recorded, to assist in the accelerated need to transition the agency to a fully remote workforce in response to the COVID-19 pandemic. The Iron Bow XR team quickly adapted to the accelerated rollout plan, creating customized seminars for the various user personas, training power users as well as brand new WebEx end users. Within in a two-week timeframe, over 3,000 end users were trained and using WebEx from their safety of their home offices.
Securing the Network While Expanding Technology’s Reach
A federal medical agency needed to upgrade their local area network (LAN) distribution and access devices across 27 centers. The goal of the project was to provide a modern and robust infrastructure capable of supporting ever-growing data driven demands of the science and research community. Iron Bow’s XR team assisted in determining the right levels of licensing to support usage, performance and growth goals. The solution encompassed not only performance goals, but also security needs of the organization. Administrators were trained on how to best utilize dashboards for ongoing maintenance and security oversight including how to read usage reports for anomaly detection. The new LAN solution met all goals and demands of the customer and end-users, supporting modern applications and processes and creating a secured network for remote sites.
Our in-depth knowledge of and experience with leading technology vendors as well as emerging innovators accelerates your value of the selected solution.
Our customized and adaptable process provides the support where you need it the most throughout technology lifecycle.
Using our product knowledge, we ensure the technology works for your needs.