Powering Telehealth

A newly-built hospital needed video teleconferencing capabilities in 28 conference rooms throughout the building. The requirement was to be able to conduct video calls with numerous other facilities stateside and worldwide. The clarity of the video calls was a key factor for the users, who were primarily doctors, needing to see in fine detail from the far end for proper diagnosis. The Iron Bow team’s site survey uncovered several issues with work completed prior to our engagement in the equipment set up and infrastructure design. Our team of experts provided the appropriate technology and connections for each space to remediate the issues that were found. We also leveraged the existing SMART-Podiums and integrated IPTV into the video teleconferencing solution allowing the client to easily use a one touch panel to control all devices. The doctors now have the ability to conduct high-resolution video calls with facilities all over the world in support of the patient care they provide the U.S. military.

Delivering Care on the Homefront

Telehealth platforms no longer require expensive, proprietary technology. Patients can receive preventative and wellness care in the comfort of their own home through personal devices. Through home telehealth solutions, providers can monitor and engage patients by seeing daily updates on vitals as well as health behavior. This solution also allows doctors to stratify and customize care using daily trending information to make changes to care plans. Subjective and biometric data is collected and analyzed holistically for a full view of patient wellness. Finally, with this remote care solution, providers can receive customizable alerts when patients need intervention.

Modernizing Telehealth

Iron Bow was contracted to assist with the further roll-out of telehealth services for a client. Their current platform had manually managed standard operating procedures and they needed to be automated to extend the use of telehealth solutions. Using an agile development methodology an automated system was developed with a high level of stakeholder and and-user input in order to mimic the manual process. A Customer Relations Management (CRM) deployment release, managed by Iron Bow, promises to extend the functionality of the platform by integrating it with various Telehealth systems. The learning and feedback from the deployment will provide the foundation for future development iterations.

Connecting the Bedside

To enhance guest experiences, the Department of Veterans Affairs (VA) wanted to offer free Internet access at VA facilities for veterans, their families and visitors. However, to achieve high user satisfaction, facilities needed to meet today’s expectation that service will be seamless for any device, anywhere at any time.

Drawing on two decades of VA experience, Iron Bow Technologies designed a turnkey solution that combines the expert integration of the network with ongoing support through Iron Bow Service Select Managed Services. The solution included site surveys to determine the best spots for wireless access points, design and installation of the infrastructure, design and installation of the wireless network and ongoing management. From network design through daily operations, Iron Bow is the single point of contact accessed through one phone number.

This end-to-end solution with ongoing support enhances patient care and customer satisfaction by ensuring a high level of system availability and delivers service level objectives of 98 percent up-time or more.

Developing a Modern Wireless Campus

The Department of Veterans Affairs (VA) needed a new Enterprise Class Wi-Fi infrastructure at their Las Vegas campus. Beginning with an on-site instrumented survey of the existing wireless infrastructure at each of the six facilities on the Las Vegas campus, Iron Bow designed, integrated, and deployed a solution that met current and future needs. The solution integrated with the existing components to support existing and future VHA Bar Code Dedication Administration (BCMA), Bar Code Expansion (BCE), mobile medical devices, data, voice, and wireless video systems, biomedical engineering applications, electrocardiogram (EKG) systems, radio frequency identification (RFID) and other location services and other wireless applications.

In meeting the VA’s requirement for seamless roaming, scalability and redundancy, the Iron Bow Team equipped the Las Vegas campus with a solution that far extends their previous wireless infrastructures capabilities. Scalability was provided throughout the campus to include clinical and administrative areas as well as external areas such as walkways and parking areas, and enough redundancy is engineered into the solution to ensure continued operation at 100 percent capacity and to support a 50 percent expansion of wireless clients without impacting performance.