Cynecia Harris

As Vice President of Professional Services, Cynecia brings over two decades of expertise leading complex technical projects and IT service management initiatives across both federal and commercial sectors. A PMP-certified leader with deep roots in project governance, she has successfully guided cross-functional teams in delivering mission-critical solutions for agencies including the Department of Veterans Affairs and Department of Defense. Her background spans strategic planning, digital transformation, regulatory compliance, and full lifecycle project management — ensuring initiatives are executed on time, within budget, and aligned with strategic goals. She is recognized for her ability to lead large-scale, multi-stakeholder programs while maintaining a strong focus on client satisfaction and continuous process improvement.

Throughout her career, Cynecia has driven service excellence by embedding quality assurance, risk mitigation strategies, and operational discipline into every engagement. She has overseen the delivery of IT services across diverse portfolios, managing multi-million-dollar budgets and large teams of technical specialists, project managers, and subcontractors. With a strong foundation in ITIL frameworks and enterprise service delivery, she has led scalable programs with consistent SLA performance, ensured the successful completion of ATO processes, and supported organizational compliance with ISO and CMMI standards.

Her leadership has directly contributed to improved program performance, enhanced delivery efficiency, and sustained portfolio growth. She excels at developing and optimizing delivery models, fostering long-term client relationships, and translating evolving customer needs into actionable solutions. Cynecia is known for her collaborative leadership, data-driven decision making, and unwavering commitment to operational excellence and customer value.