Terms & Conditions
TABLE OF CONTENTS
General Terms & Conditions
When you make a purchase from Iron Bow, one or more sets of terms will apply. See the links directly below to open the terms of sale.
Iron Bow Federal Terms & Conditions of sale
Iron Bow Commercial Terms & Conditions of sale
Iron Bow SaaS Terms and Conditions
Iron Bow Healthcare Terms and Conditions
When Iron Bow is the Customer, one or more sets of terms will apply. See the links below to open the terms of Iron Bow's purchase.
Iron Bow Purchase Order & Task Directive Terms & Conditions
Contract Flowdowns
Army Desktop and Mobile Computing (ADMC-3) Flowdowns
FAA SAVES IT Hardware Flowdowns
ITES 3H T&C’s OCONUS Flowdowns
Code of Ethics
Iron Bow is committed to fair and open competition as well as to conducting its business fairly, impartially and in an ethical manner. These values require that Iron Bow employees adhere to a high ethical standard. Subcontractor also agrees to conduct its business fairly, impartially and in an ethical and proper manner. If Subcontractor has reason to believe that Iron Bow or any employee or agent of Iron Bow has acted improperly or unethically under the Agreement, Subcontractor agrees that it shall report such behavior to Iron Bow’s Corporate Compliance Officer or through the Iron Bow Ethics Hotline at 866.651.3181, or 703.745.1309 when calling from locations outside the U.S.
Iron Bow’s Code of Ethics, Business Conduct and Responsibility
RMA Policy
Freight Damages
All shipments to U.S. Government customer are FOB Destination, whereas shipments to Commercial customers are generally FOB Origin. If you receive a package that has visible damage or has damaged contents after opening, contact Iron Bow Technologies Customer Support by using our toll free number 800.338.8866, option # 3 or emailing Order Management. An Iron Bow Technologies Customer Support Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.
Discrepancies
You have ten days from receipt of product to notify us of any discrepancies.
Refusals
Refusals may be assessed a 15% restocking fee plus the difference between current market cost and the cost as of the invoice date, in addition to all freight and insurance charges.
Returns
All returns of both commercial and customized products or product configuration are subject to the supplier and/or original equipment manufacturers Return Materials Authorization (RMA) policy.
DOAs
Products found to be defective out-of-the-box or “dead on arrival” may be returned for repair or replacement within 30 days from the date of delivery.
Return Freight
Iron Bow Technologies will, for 10 days from the date of delivery, issue authorizations using the same shipment method as the original invoice at no cost to the customer. After 10 days, Iron Bow Technologies will issue authorizations via Ground Service at no cost to the customer. Customers wishing to use other methods of shipment will be responsible for all freight charges.
Cross Shipping of Product
Iron Bow Technologies will, at its discretion, cross ship RMAs for 30 days from the original date of delivery. If the product is not readily available, Iron Bow Technologies may have the defective product repaired. Customers may elect to return defective product directly to the manufacturer for faster turnaround.
Change and Errors
Prices, specifications, terms and conditions are subject to change without notice. Iron Bow Technologies is not responsible for errors in pricing and text in this policy.
Return Procedures
For all returns to Iron Bow Technologies, you must first obtain a RMA (Return Materials Authorization) Number prior to shipping the product to Iron Bow. To obtain a RMA Number, please contact the Iron Bow Technologies Customer Support Center at 800.338.8866, option # 3 or emailing Order Management. Once approved, a RMA Number will be issued to you within 24 to 48 business hours. RMA’s are valid for 30 days from date of issue. Please have your original purchase order number, serial number, the defective product, and a detailed description of the problem when calling for a RMA Number.
Iron Bow Order Management – ordermgt@ironbow.com
Financial Services
Iron Bow’s customizable funding options offer the most competitive interest rates available and can be tied to a 5-year IT lifecycle to produce the lowest total cost of ownership (TCO). We have a financial services team dedicated to delivering the most competitive and flexible options available.
We have relationships with the financing arms of most major manufacturers, including Cisco, HP, NetApp, Dell EMC and others. Our team has also established relationships with leading strategic financing institutions enabling Iron Bow to negotiate the best pricing on your behalf, which will yield the lowest TCO possible.
With multiple options for customization, you can opt for solutions that utilize capital funds (CapEx), operational funds (OpEx) or a combination to do an LTOP (Lease to Purchase) or LWOP (Lease-With-Option-to-Purchase).
Small Business Information
Small businesses interested in working with Iron Bow Technologies, please download and submit the appropriate forms to Jodie Vaughn.