GEMSS for 4th Estate Agencies
What is Global Enterprise Modernization Software and Support (GEMSS)?
The Cisco GEMSS is a modernized support contract that expands the 4th Estate's access to technical services and enables them to consume unlimited software and licenses for Cisco routing, switching, and wireless technology.
Cisco is partnered with the prime contract holder, Iron Bow Technologies. Combined, we provide support over the life of the contract.
What is included in GEMSS?
Software
Cisco Commercial off-the-shelf (COTS) Networking Enterprise Agreement, including DNA Advantage for routing, switching, wireless, and network management.
Support
Cisco SmartNet Total Care (SNTC) support for GEMSS Enrolled 4th Estate agencies owned Cisco-branded hardware and Cisco Software Support (SWSS) that was included in enrolled agencies’ install base prior to 21 Jun 2022.
Advance Services
Cisco Advance Services (AS) delivered by appropriately cleared Cisco operations managers and network engineers, including high touch technical support, high touch operations management, asset manager, and advanced service resources.