Iron Bow’s Service Select™ offerings are managed service solutions that help your organization utilize leading-edge technologies to advance your objectives while supporting operational goals of user satisfaction, risk mitigation and reduced operating costs. Service Select provides technology deployment options including on premise, via the cloud or in a hybrid model.
Iron Bow Service Select offers a consolidated monthly bill and one point of contact for all service and support, allowing for transparent pricing and defined service levels. Our solutions include flexible funding options to help you migrate traditional capital spend into operational expense.
Warranty & Product Support – IronCare™ – Our team experienced team of product specialists ensure your purchased equipment remains uninterrupted and available to support your operational mission. Iron Bow provides 24/7 support with ISO-9001 processes for managing warranties, repairs and troubleshooting – taking the burden off your internal IT personnel. Our team is certified to provide support for Cisco, Dell EMC, HP and Polycom as well as Iron Bow telemedicine solutions.
Iron Bow’s Hosted Collaboration Solution for Government (HCS-G) – Iron Bow provides cloud-based unified communication and collaboration applications within a highly secure, virtualized platform under a centralized management system. This solution, based upon Cisco infrastructure, is FedRAMP compliant and meets federal cloud migration mandates. The HCS-G solution includes integrated voice and video conferencing, web meetings and instant messaging. This offering can be integrated as a hybrid solution allowing use of your existing investment in communications equipment. Iron Bow’s cloud solution scales to any size, allowing agencies to reduce costs and easily connect end users on any device.
Telehealth – The healthcare industry is challenged to find new ways to maximize resources, increase efficiency and achieve better patient outcomes – all while reducing the cost of delivery. Iron Bow leads the industry in providing the latest telehealth solutions including video conferencing, telehealth platforms and service center support. Flexible purchase and service agreements allow rapid deployment without the need for expensive infrastructure and costly software and service investment.
Call Center – When an organization is looking for a vendor to assume management of an existing call center, add “just in time” capability for a short duration or design a new call center from the ground up, Iron Bow delivers. We staff U.S.-based call centers with personnel trained in our client’s technology and familiarity with their mission – producing seamless and competent support. Iron Bow holds a System and Organization Controls (SOC) 2® Type I certification for our Customer Support Representative Call Center Services System.
Cloud Migration Services – The IT industry is rapidly migrating to a cloud-based architecture to improve access, availability and security while lowering costs, improving deployment agility and greatly improving staff productivity. Iron Bow’s team of cloud and deployment specialists can assist you in developing strategy, coordinating migration, and managing your maintenance and DevOps deployment processes.
Iron Bow in Action
Beyond the Call
Iron Bow designed and operates a state-of-the-art 24,000 square-foot facility in Tampa, FL, in support of a large health insurance provider. The as-a-service call center is a cost effective solution, allowing the client to keep only the core expertise on staff without requiring major investment in the facilities or technology that call centers require. Iron Bow supplied the facility, network and IT equipment, as well as the ongoing management team, which includes HR, IT support staff and CSR agents.
Managed Services Means Managed Updates
After Iron Bow implemented a cloud-based unified communications data, audio visual and wireless infrastructure for a client, they were so impressed with our knowledge of the technology they decided to invest in a managed services model for ongoing management of the entire infrastructure. By moving to the consumption-based model, the client is now able to quickly adopt new technologies without any impact on internal IT resources. For this client Iron Bow provides:
Asset Management / Incident Management / Problem Management / Patch Management / Availability Management / Change Management / Analytics and Reporting / SLA Tracking / Security Assessment
Letting Providers Focus on Patients, not Technology
Iron Bow has removed the burden of technology procurement, deployment and support for a national nonprofit health system. Supporting a national virtual care program, Iron Bow is responsible for technology vetting and sourcing, project and program oversight, comprehensive managed and sustainment services, reporting and analytics, clinical adoption and training services and device installation for ten programs including telestroke, telebehavioral and telepediatrics.
Our experts have the niche expertise needed to keep systems performing at the highest levels.
With consumption pricing and a number of service level options, we work with you to provide the support needed.
Technology will meet and exceed needs while supporting mission and goals.