Doing more with less is a reality across all industries. We are all being asked to show quantified savings, tangible bottom-line impact and a significant return on investment. Iron Bow’s Service Select offerings are managed service solutions that help you utilize modern technologies to advance your business while supporting operational goals of revenue growth, risk mitigation and reduced operating costs. With Service Select, we provide technology consumption choices ranging from on premise solutions to cloud or managed IT services or a hybrid blend of both. And we deliver it all with transparent pricing and established service levels. Iron Bow Service Select offers a consolidated monthly bill and one point of contact for all service and warranty needs. Our solutions allow for several flexible funding options as operational expenses, reducing the need for capital investment to keep IT running.
Call Center as-a-Service – whether an organization is looking for Iron Bow to assume management of an existing call center, add “just in time” capability for a short duration or design a new call center from the ground up, Iron Bow delivers. We staff U.S.-based call centers with personnel trained in the technology of the client and familiar with their mission for seamless support. Iron Bow holds a System and Organization Controls (SOC) 2® Type I certification for our Customer Support Representative Call Center Services System.
Desktop as-a-Service – desktops and laptops as well as the programs that run on them are time-consuming and expensive commodities to maintain. Iron Bow provides organizations with configured machines backed by a support and service team that manages all software on the machines as well as all warranties associated with them.
Video as-a-Service – video is key in modern collaboration and most organizations do not have the resources to manage all the requirements that go along with providing high quality video collaboration. Get up and running with the latest video technologies without additional capital investments and IT management.
Telehealth as-a-Service – the healthcare industry is challenged to find new ways to maximize resources, increase efficiency and achieve better patient outcomes – all while reducing the cost of delivery. Take advantage of the latest telehealth technologies including video conferencing infrastructure, telehealth equipment and service center support without having to invest in infrastructure and manage software.
Unified Communications as-a-Service – from messaging to video and telepresence to private social networks, collaboration technologies are changing the way we work. Provide the communication tools your team needs without having to invest in infrastructure and manage software across individual devices.
Wireless as-a-Service – Today’s users expect to be able to access high speed Internet with their own devices. Iron Bow’s wireless (Wi-Fi) services offer proven, dynamic and flexible means for organizations to deploy and manage high-performance wireless networks and secure Internet access.
IronCare – with our deep expertise across leading technology vendors, Iron Bow is well positioned to ensure those solutions meet their SLAs and continue to advance organizations. We manage warranties, repairs and troubleshooting to take the burden off internal IT teams. Our team is certified to provide support for Cisco, Dell, HP and Polycom. We also support deployed telemedicine solutions through this service.
Iron Bow in Action
Beyond the Call
Iron Bow designed and operates a state-of-the-art 24,000 square-foot facility in Tampa, FL, in support of a large health insurance provider. The as-a-service call center is a cost effective solution, allowing the client to keep only the core expertise on staff without requiring major investment in the facilities or technology that call centers require. Iron Bow supplied the facility, network and IT equipment, as well as the ongoing management team, which includes HR, IT support staff and CSR agents.
Managed Services Means Managed Updates
After Iron Bow implemented a cloud-based unified communications data, audio visual and wireless infrastructure for a client, they were so impressed with our knowledge of the technology they decided to invest in a managed services model for ongoing management of the entire infrastructure. By moving to the consumption-based model, the client is now able to quickly adopt new technologies without any impact on internal IT resources. For this client Iron Bow provides:
Asset Management / Incident Management / Problem Management / Patch Management / Availability Management / Change Management / Analytics and Reporting / SLA Tracking / Security Assessment
Letting Providers Focus on Patients, not Technology
Iron Bow has removed the burden of technology procurement, deployment and support for a national nonprofit health system. Supporting a national virtual care program, Iron Bow is responsible for technology vetting and sourcing, project and program oversight, comprehensive managed and sustainment services, reporting and analytics, clinical adoption and training services and device installation for ten programs including telestroke, telebehavioral and telepediatrics.
Our experts have the niche expertise needed to keep systems performing at the highest levels.
With consumption pricing and a number of service level options, we work with you to provide the support needed.
Technology will meet and exceed needs while supporting mission and goals.