Managed Services & Support Services | Iron Bow

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Managed Services

Iron Bow’s managed service offerings, IronCare™, provide our clients with enterprise technical support, remote monitoring, management and maintenance of technology solutions and systems, enabling agencies and organizations to stay focused on their core mission.

Iron Bow's IronCare Explained

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IronCare coverage is provided by our U.S.-based 24/7/365 Client Service Center (CSC) team in Chantilly, Virginia. IronCare service methodologies are based on Information Technology Infrastructure Library (ITIL) best practices, ensuring the highest level of support for our clients’ IT environments 24/7/365.

IronCare Managed Services

Managed Services

IronCare Managed Wireless  – Wi-Fi connections are mission critical in every organization for both daily work and guest networks. Ensuring that wireless equipment is available, connectivity remains consistent and capacity is ready to support increasing enterprise requirements is a continuous effort. IronCare Managed Wireless provides a comprehensive solution for wireless networks to ensure availability, performance and scalability to meet day-to-day and future demands.

IronCare Managed Networking – With today’s networks stretching beyond the enterprise to incorporate mobile, cloud and IoT, IT teams need a broader base of expertise to manage the diverse technology sets. IronCare Managed Network maintains these environments including campus environments, software defined networking, fabric switching and traditional LAN/WAN.

IronCare Managed SD-WAN – With distributed networks, public and private clouds and enhanced focus on connectivity, software defined WAN has enabled enterprises to optimize traffic, improve cost and implement redundancy through WAN technology. IronCare Managed SD-WAN assumes responsibility for handling the end-to-end monitoring and management of these policies, accessibility and connectivity availability, ensuring a high performing WAN environment.

IronCare Managed Unified Communications – As remote work, dispersed teams and 24/7 connectivity are now the norm, organizations have adopted modern unified communications (UC) solutions that bring new capabilities to the workforce. IronCare Managed UC draws on our rich legacy of designing, deploying and managing UC solutions to ensure your teams stay connected.

IronCare Managed Telehealth – Telehealth solutions utilize complex technologies and specific customer workflows. For telehealth program success, patients and providers require the technologies to always perform as expected. IronCare Managed Telehealth understands these workflows, and the critical nature of healthcare environments. The Iron Bow team streamlines the deployment and management of telehealth solutions while optimizing device-related costs and reducing enterprise risk.

IronCare for Law Firms – The steady introduction of technology into the practice of law has resulted in lawyers’ dependency on digital systems and solutions to get their work done. Managed IT services can help bridge the gap between the in house IT resources and additional expertise required to address the rapidly changing technology needs of legal firms. With IronCare, legal organizations can focus on practicing law, not perfecting technology.

As a Service

IronCare Device as a Service – Traditional device procurement creates a cycle that often results in outdated technical capabilities as well as technology and financial risk. IronCare Device as a Service (DaaS) streamlines device lifecycle management while optimizing device-related costs and reducing enterprise risk. IronCare DaaS moves the costs associated with devices from capex to a predictable opex model.

IronCare Infrastructure as a Service – With the adoption of public cloud, enterprises have seen the benefits of being able to consume infrastructure rather than acquire it. However, public cloud is not always the best option. IronCare infrastructure as a Service allows organizations to consume on-premise infrastructure in a pay-as-you-grow model.

Hosted Services

Iron Bow’s Unified Communications Manager Cloud (UCM) for Government and Commercial – Formerly Hosted Collaboration Solutions for Government (HCS-G), powered by Cisco, provides cloud-based unified communication and collaboration applications within a highly secure, FedRAMP compliant platform, to federal agencies and security focused commercial enterprises. This solution meets federal cloud mandates, reduces costs and easily connects end users on any device, resulting in reduced IT complexity for your agency. HCS-G is easily scaled to the size of your agency – this flexible solution is your cost effective and secure answer to accelerated adoption of cloud services.

Iron Bow’s Hosted Collaboration Solutions for Defense (HCS-D) – powered by Cisco, provides industry leading Cisco collaboration services including voice, video, instant messaging, presence and conferencing with U.S. Department of Defense-level security so users can collaborate security with anyone, anywhere, on their device of choice.  HCS-D is Impact Level 5 (IL5) certified.

Partner Support Services

IronCare Partner Support Services – IronCare PSS delivers maintenance support services on Cisco devices. With IronCare PSS you receive the same expertise, response SLAs and warranty support as you would from Cisco SmartNet with the addition of our U.S.-based team’s intimate knowledge of your supported components.

Iron Bow in Action


Our experts have the niche expertise needed to keep systems performing at the highest levels.


With consumption pricing and a number of service level options, we work with you to provide the support needed.


Technology will meet and exceed needs while supporting mission and goals.

  • Cloud
  • Collaboration
  • Cyber
  • Data
  • Digitization
    + IoT
  • Managed
  • Mobility +
    End User Devices
  • Networking