Managed Services

Doing more with less is a reality across all industries. We are all being asked to show quantified savings, tangible bottom-line impact and a significant return on investment. Iron Bow’s Service Select offerings are managed service solutions that help you utilize modern technologies to advance your business while supporting operational goals of revenue growth, risk mitigation and reduced operating costs. With Service Select, we provide technology consumption choices ranging from on premise solutions to cloud or managed IT services or a hybrid blend of both. And we deliver it all with transparent pricing and established service levels. Iron Bow Service Select offers a consolidated monthly bill and one point of contact for all service and warranty needs. Our solutions allow for several flexible funding options as operational expenses, reducing the need for capital investment to keep IT running.

Call Center as-a-Service – whether an organization is looking for Iron Bow to assume management of an existing call center, add “just in time” capability for a short duration or design a new call center from the ground up, Iron Bow delivers. We staff U.S.-based call centers with personnel trained in the technology of the client and familiar with their mission for seamless support. Iron Bow holds a System and Organization Controls (SOC) 2® Type I certification for our Customer Support Representative Call Center Services System.

Desktop as-a-Service – desktops and laptops as well as the programs that run on them are time-consuming and expensive commodities to maintain. Iron Bow provides organizations with configured machines backed by a support and service team that manages all software on the machines as well as all warranties associated with them.

Video as-a-Service – video is key in modern collaboration and most organizations do not have the resources to manage all the requirements that go along with providing high quality video collaboration. Get up and running with the latest video technologies without additional capital investments and IT management.

Telehealth as-a-Service – the healthcare industry is challenged to find new ways to maximize resources, increase efficiency and achieve better patient outcomes – all while reducing the cost of delivery. Take advantage of the latest telehealth technologies including video conferencing infrastructure, telehealth equipment and service center support without having to invest in infrastructure and manage software.

Unified Communications as-a-Service – from messaging to video and telepresence to private social networks, collaboration technologies are changing the way we work. Provide the communication tools your team needs without having to invest in infrastructure and manage software across individual devices.

Wireless as-a-Service – Today’s users expect to be able to access high speed Internet with their own devices. Iron Bow’s wireless (Wi-Fi) services offer proven, dynamic and flexible means for organizations to deploy and manage high-performance wireless networks and secure Internet access.

IronCare – with our deep expertise across leading technology vendors, Iron Bow is well positioned to ensure those solutions meet their SLAs and continue to advance organizations. We manage warranties, repairs and troubleshooting to take the burden off internal IT teams. Our team is certified to provide support for Cisco, Dell, HP and Polycom. We also support deployed telemedicine solutions through this service.

Iron Bow in Action

Strong

Our experts have the niche expertise needed to keep systems performing at the highest levels.

Flexible

With consumption pricing and a number of service level options, we work with you to provide the support needed.

Targeted

Technology will meet and exceed needs while supporting mission and goals.

  • Cloud
  • Collaboration
  • Cyber
    Security
  • Data
    Center
  • Digitization
    & IoT
  • Managed
    Services
  • Mobility &
    End User Devices
  • Networking