Unified Communications Managed Services - Iron Bow

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Unified Communications Managed Services

As remote work, dispersed teams and 24/7 connectivity are now the norm, organizations have adopted unified communications (UC) solutions to meet these new expectations. UC technologies brings with it new management, security and monitoring requirements that are a strain on already stretched IT resources. Iron Bow’s IronCareTM Managed UC offering allows you to tap into our rich legacy of designing, deploying and managing UC solutions to ensure your teams stay connected.

Iron Bow’s IronCare Managed UC greatly improves the reliability, and subsequently the usage, of collaboration systems with:

  • Early warning of UC failures or degradations
  • Reduced impact of UC failures on business
  • Increased visibility into performance with quality reporting
  • Real-time diagnostics on overall UC system and infrastructure performance
  • Improved capacity planning and projections

IronCare Managed Unified Communications

  • 24/7 monitoring for availability
  • Immediate notification of system failure or degradation
  • Coordination of repair and replacement of servers and appliances
  • Deviation alerts for call metrics
  • Collection of defined metrics including health index call completion rates and trunk utilization
  • Performance trending

Why Iron Bow?

  • 24/7/365 U.S. based support team
  • Extensive knowledge of a wide portfolio of products and technology
  • Capabilities for performing proactive diagnostics and device monitoring
  • Management of equipment, entitlement periods and renewals
  • Tier 1, 2 and 3 engineering expertise for incident management
  • Institutional knowledge of the customer environment
  • Comprehensive remote troubleshooting and problem remediation of devices with managed services