RMA Policy

Freight Damages

All shipments to U.S. Government customer are FOB Destination, whereas shipments to Commercial customers are generally FOB Origin. If you receive a package that has visible damage or has damaged contents after opening, contact Iron Bow Technologies Customer Support by using our toll free number 800.338.8866, option # 3 or emailing Order Management. An Iron Bow Technologies Customer Support Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.

Discrepancies

You have ten days from receipt of product to notify us of any discrepancies.

Refusals

Refusals may be assessed a 15% restocking fee plus the difference between current market cost and the cost as of the invoice date, in addition to all freight and insurance charges.

Returns

All returns of both commercial and customized products or product configuration are subject to the supplier and/or original equipment manufacturers Return Materials Authorization (RMA) policy.

DOAs

Products found to be defective out-of-the-box or “dead on arrival” may be returned for repair or replacement within 30 days from the date of delivery.

Return Freight

Iron Bow Technologies will, for 10 days from the date of delivery, issue authorizations using the same shipment method as the original invoice at no cost to the customer. After 10 days, Iron Bow Technologies will issue authorizations via Ground Service at no cost to the customer. Customers wishing to use other methods of shipment will be responsible for all freight charges.

Cross Shipping of Product

Iron Bow Technologies will, at its discretion, cross ship RMAs for 30 days from the original date of delivery. If the product is not readily available, Iron Bow Technologies may have the defective product repaired. Customers may elect to return defective product directly to the manufacturer for faster turnaround.

Change and Errors

Prices, specifications, terms and conditions are subject to change without notice. Iron Bow Technologies is not responsible for errors in pricing and text in this policy.

Return Procedures

For all returns to Iron Bow Technologies, you must first obtain a RMA (Return Materials Authorization) Number prior to shipping the product to Iron Bow. To obtain a RMA Number, please contact the Iron Bow Technologies Customer Support Center at 800.338.8866, option # 3 or emailing Order Management. Once approved, a RMA Number will be issued to you within 24 to 48 business hours. RMA’s are valid for 30 days from date of issue. Please have your original purchase order number, serial number, the defective product, and a detailed description of the problem when calling for a RMA Number.

Iron Bow Order Management – ordermgt@ironbow.com