Unified Communications Manager Cloud for Government (UCM) – Formerly Hosted Collaboration Solution for Government (HCS-G)

Iron Bow’s UCM (formerly HCS-G), powered by Cisco, is a FedRAMP Authorized cloud-based collaboration service built to help you improve communication capabilities, empower your mobile workforce, meet cloud-first mandates and maintain stringent security standards. Check out this video and see how we can help your agency overcome key IT and business challenges.

See what VDI can do for your agency.

The case for Virtual Desktop Infrastructure (VDI) has never been stronger. Agencies are looking for better approaches to securing and managing end-user devices. Check out this infographic and see what’s driving the interest in VDI solutions—and what concerns are slowing agencies down.

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Welcome to Iron Bow's TechSource, a blog about the issues facing the government and industry today and the technologies being adopted to help overcome them.

Managed Services Helps Agencies Take Advantage of IT Innovation, Control Costs

TechSource Editor

November 30, 2015  |  Managed Services

All agencies must manage to a budget, but in today’s hyperconnected and quickly evolving world of IT, this is increasingly difficult. That’s why so many agencies are looking to partners for managed services as a way to innovative IT solutions without investing millions or more in infrastructure that will become obsolete in a few years.

Managed services allows organizations to move to a consumption-based IT strategy, offering agility, flexibility and access to the best in IT innovations. When an agency finds a trusted managed services provider, it can quickly adopt a particular technology without worrying about the overall complexity or having the right skill set to manage the technology in-house.

The optimal words here are “trusted… provider,” of course. To find that trusted partner, an agency should ask potential partners a few pertinent questions:

  • Do you have the domain expertise in the particular technology our agency wants to deploy?
  • Can you support the full lifecycle of this technology?
  • Can you deploy a solution, maintain it, provide helpdesk support and help drive full-scale user adoption of the technology across our entire agency?
  • Do you understand our agency’s business?
  • Do you understand our key performance indicators (KPIs)?
  • Does your proposed service-level agreement (SLA) meet our needs?
    • How quickly do you respond to incidents and resolve them?
    • Does the SLA align with our agency’s KPIs?
  • Do you have case studies from previous clients?
  • Do you share analytics, reporting and usage statistics with your customers?

With the right provider, organizations in both the private and public sectors experience many benefits and are able to focus on their mission rather than diverting resources and continually investing in human capital to technology needs.

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