If you think having a workforce hooked up to smartphones and tablets is a good thing, you might want to think again.
There’s no question that 2012 was a major tipping point for mobile device ownership. According to PC Pro, household penetration of smartphones increased in the U.S. from 36 to 55 percent in the past 18 months and tablet penetration increased from 17 to 44 percent over that same period.
Inevitably, all of these smartphones and tablets will wind up in the office, whether or not they are officially “work-supported devices.” And, once employees have their devices in the office, they’ll want to connect them to the agency network.
The benefits that an on-the-go, constantly connected workforce will bring in terms of customer care and responsiveness come with some unexpected downsides for agencies. The proliferation of these new endpoints creates a myriad of challenges for network administrators from bandwidth issues to legitimate security concerns. For agencies that embrace a single mobile device management or mobile application management solution to combat the problem and consider themselves safe, we have some bad news – it’s not that easy.
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