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GEMSS for Missile Defense Agency (MDA)

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What is Global Enterprise Modernization Software and Support (GEMSS)?

Cisco GEMSS is a modernized support contract that expands the Missile Defense Agency (MDA)'s access to technical services enabling the consumption of unlimited software and licenses for Cisco routing, switching, and wireless technology.

Cisco is partnered with the prime contract holder, Iron Bow Technologies. Combined, we provide support over the life of the contract.

GEMSS-Logo-fina

What is included in GEMSS?

Software

Cisco Commercial off-the-shelf (COTS) Networking Enterprise Agreement, including DNA Advantage for routing, switching, wireless, and network management.

Additional Software Purchased

  • Cisco Collaboration: A defined quantity of A-FLEX (FEDRAMP) collaboration software supporting on premise Voice and Conferencing capabilities.
  • Cisco Security: A defined quantity of Cisco security software to provide secure network access for users, devices and networks.

 

Support

Cisco SmartNet Total Care (SNTC) supports MDA. Includes Cisco-branded hardware and Cisco Software Support (SWSS) that was aligned with selected MDA GEMSS install base prior to 24 April 2025.

Advance Services

Cisco Advance Services (AS) delivered by appropriately cleared Cisco operations managers and network engineers, including high touch technical support, high touch operations management, asset manager, and advanced service resources.

Get Started with GEMSS

  • Create a Cisco Connection Online ID (CCO ID) associated with a “.mil” email address by creating an account at Cisco.com.
  • Email the GEMSS Team to access, change, or remove a CCO ID to a Virtual Account.
  • Access the Unit’s Virtual Account through the Cisco Software Central website.
  • Request Here for license generation and smart account creation.
  • Explore the GEMSS program benefits to optimize your Cisco ecosystem support.

How to Make Requests

Ready to leverage GEMSS?

Call TAC for urgent support:
1-800-553-2447 (option 1) or

Get in touch with our team by reaching out below.

 
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