GEMSS Program Overview for U.S. Air Force and U.S. Space Force
For license generation, smart account creation and access.
- GEMSS USAF Standard Operating Procedure
- GEMSS USAF Quick Reference Guide
- DoD ESI Orderable Advanced Services
- GEMSS Contract Overview
- Cisco Configuration Guides
- GEMSS FAQs
- Technical Support
- Opening a Cisco TAC Case
- Creating a Cisco CCO ID
- Key Contacts- Iron Bow
- Key Contacts- Cisco
What is Global Enterprise Modernization Software and Support (GEMSS)?
The Cisco GEMSS is a modernized support contract that expands the Air Force and Space Force's access to technical services and enables them to consume unlimited software and licenses for Cisco routing, switching, and wireless technology.
Cisco is partnered with the prime contract holder, Iron Bow Technologies. Combined, we provide support over the life of the contract.
What is included in GEMSS?
Cisco Commercial off-the-shelf (COTS) Networking Enterprise Agreement, including DNA Advantage for routing, switching, wireless, and network management.
Cisco SmartNet Total Care (SNTC) support for all Department of Air Force owned Cisco-branded hardware and Cisco Software Support (SWSS) that was included in the Air Force's install base prior to 21 Jun 2021.
Cisco Advance Services (AS) delivered by appropriately cleared Cisco operations managers and network engineers, including high touch technical support, high touch operations management, asset manager, and advanced service resources.